Ordinary Acts, Extraordinary Outcomes by Betsy Sanders, published 1995, 124 Pages, Hardcover with book jacket, new copy in stock!

How can you create exemplary service for your club members? A former vice president and general manager of Nordstrom reveals the secrets of success!

Fabled Service is about what works. Follow her advice to share your passion for service, to make service everything your club is and does, to be of service in all that you and your staff do, to serve those who serve the member and to create and sustain the service vision!

Book Description: Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to:

* Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively... and more!  John Wiley & Sons, Incorporated 0893842702 / 9780893842703
NEW  Hoboken, NJ, U.S.A. Hubbard, Lee A. (illustrator) 

Price: 15.75 USD