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Miller, James B. ListingsIf you cannot find what you want on this page, then please use our search feature to search all our listings. Click on Title to view full description
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THE CORPORATE COACH
Miller, James B.
1993 43502 From Publishers Weekly Miller, founder and CEO of Miller Business Systems, seems more coach than administrator as, in a virtual torrent of maxims enlivened by examples, incidents and anecdotes, he traces the growth of his office supply business from a single $50,000-per-year store to a corporate giant in the last 25 years. His employees, whose number grew from 12 to more than 650, are seen as members of highly autonomous teams constantly being motivated by their coach. The game, of course, is to win and retain customers. The teams are empowered to use extraordinary, sometimes dramatic, tactics to gain new customers and to retain old ones. The concept of customer loyalty was cultivated among the company's vendors and suppliers, who also became members of teams playing the same game. Miller, whose model coach was Vince Lombardi of the Green Bay Packers, is a Wisconsin native who moved to Arlington, Tex., where this lively, engaging story unfolds. Miller's tale will suggest a new dimension for any business manager's performance. Copyright 1993 Reed Business Information, Inc. From Library Journal The founder of Miller Business Systems, an office supply company, presents his principles of customer focus that have enhanced his company's success. Through analogies, Miller relates his leadership concepts to sports teams, which will surely appeal to executives with annual box seats! All the current good ideas on serving customers, such as hiring customer-oriented employees, focusing internal processes on serving customers, constant systems redesign based on customer feedback, and long-term relationships with customers can be found in this program, read by the author. Although Miller's ideas are soundly rooted in the extensive literature in this genre, he offers little new information. Also, with the significant problems inherent in today's professional sports business, his attempt to relate complex team-based organizational success to successful athletic teams is outdated. Invest instead in the more substantial work from Ron Zemke St Martins Pr 0-312-09262-8 / 9780312092627
Hardcover As New Condition New York
Price:
21.00 USD
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